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Audit readiness check

24 questions across 8 areas. Answer for your service as a whole, or for one scheme. You get a score for each area and the five actions that will make the biggest difference.

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Step 1 of 8

0 of 24 answered

Structure and eligibility

Whether each scheme meets the exempt accommodation tests.

  1. 1.For every scheme, can you show the landlord's legal status, such as a registered provider number, charity number, or constitution and accounts?

  2. 2.Where another organisation delivers support, is there a written agreement showing it acts on the landlord's behalf?

  3. 3.Could you show a council, for any resident you pick, that their support is more than minimal?

Needs assessment and planning

The four-week assessment and a plan the resident owns.

  1. 4.Does every resident have a needs assessment completed on arrival or within four weeks?

  2. 5.Does every resident have a support plan with goals in their own words?

  3. 6.Are support plans reviewed at least every three months, and after significant changes?

Support delivery and records

Evidence that support happened as planned.

  1. 7.Do support records show the date, time, length and what was done, linked to the support plan?

  2. 8.Are records written on the day, by the person who delivered the support?

  3. 9.Do managers check a sample of records every month?

Safeguarding and risk

Policies people use, and risk managed from referral.

  1. 10.Is there a safeguarding policy with a named lead, and have all staff been trained on it in the last 12 months?

  2. 11.Is every safeguarding concern and incident logged, with who was told and what happened next?

  3. 12.Do you get and record risk information before accepting a referral?

Property and safety

Certificates, licences and repairs across every building.

  1. 13.Are gas safety records, electrical inspections and fire risk assessments in date for every property?

  2. 14.Does every shared property that needs an HMO licence have one?

  3. 15.Are repairs logged with the date reported and the date completed?

Rent and service charges

A breakdown that holds up in a Housing Benefit review.

  1. 16.Does each scheme have a line-by-line rent and service charge breakdown?

  2. 17.Are support costs kept out of the rent, with intensive housing management backed by time records?

  3. 18.Do you reconcile service charges against actual spending each year?

Governance and staffing

The fit and proper person test and a capable team.

  1. 19.Could your directors and board pass a fit and proper person test of the kind used by the CQC and Ofsted?

  2. 20.Do you check and record service managers' character, capacity, experience and skills?

  3. 21.Are staff recruited safely, with references and DBS checks where eligible, then trained and supervised?

Resident voice and outcomes

Residents have a say, and you know where they go next.

  1. 22.Do residents have a clear complaints process, explained when they move in?

  2. 23.Do residents have a say in how the service runs, with a record of what changed as a result?

  3. 24.Do you record where people move on to and whether the move was planned?

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What is exempt accommodation?Licensing and the national standardsRent and service chargesGrey areasAudit readiness check
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